Frequently Asked Questions
Everything you need to know about your HeliDirect experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while express options are available at checkout.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return unworn items with original tags within 30 days. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend comparing these measurements against your favorite garments to ensure the perfect fit.
Are your materials sustainably sourced?
HeliDirect is committed to ethical fashion. We partner with manufacturers who prioritize organic cotton, recycled fibers, and fair labor practices across our supply chain.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.